SHIPPING & DELIVERY
What is the status of my order?
Once your parcel has been shipped from our warehouse in the Netherlands, you will receive a confirmation email that includes the tracking number and a link to view the current delivery status from the courier’s website. *Please check your spam folder
What are our delivery times?
If you place your order on a working day (Monday to Friday) before 14:00, we aim to process it the same day. Orders placed after 14:00 will be processed on the next working day. Once your order has left our distribution centre, you will receive a shi
Which countries do you deliver to?
O'Neill currently delivers to customers with an address in Belgium, Germany, Denmark, Estonia, Romania, Finland, France, Greece, Hungary, Italy, Luxembourg, the Netherlands, Austria, Poland, Portugal, Spain, United Kingdom, Czech Republic, Sweden and
What are the shipping costs?
Orders are shipped according to our standard rates. Free shipping is available on orders of €120 or more in Germany, the Netherlands, and France, and CHF 99 or more in Switzerland. Country. Shipping costs. *United Kingdom. £ 6,95. Austria. € 7,95. Be
Can I exchange an item for a different colour or size?
Unfortunately, our system does not support direct exchanges. If you want a different size or color, please return the item you don’t want and place a new order on our website for the item you would like. You can register your return through our Onlin
My goods are damaged or faulty. What is your warranty policy?
Warranty and repair information for O'Neill garments. All O'Neill Europe BV products have a warranty of 2 years from the date of purchase. If you have a product that you have purchased via our official webshop www.oneill.com that requires a repair
My parcel arrived damaged
If your parcel is visibly damaged at the time of delivery, please refuse the delivery and inform the courier that you cannot accept it. After that, contact our customer service team straight away through our contact form. Always check the contents af
I have received an item I didn't order
We are sorry to hear that you received a wrong item. We kindly ask you to return it to us. You can register your return via the Online Return Portal and include a note stating that you received a wrong item. Once our warehouse has received your retur
I am missing products from my order - what do I do?
We carefully check all orders before they are shipped but sometimes errors can occur. If something is missing from your order, please submit a request via our contact form, and we will find a solution for you.
Do you deliver to all locations?
Unfortunately, there are certain locations we are unable to ship to. This includes most islands, remote areas, or places where no suitable return service is available within a reasonable distance. For logistical reasons, postal codes in these areas a