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O'Neill Help Center

If your parcel is visibly damaged at the time of delivery, please refuse the delivery and inform the courier that you cannot accept it. After that, contact our customer service team straight away through our&#xA0;<a href="https://uk.oneill.com/pages/contact-us" style="text-decoration:none;">contact form</a>.Always check the contents after receiving your parcel to make sure everything is in good condition and that you received the correct item. If something is damaged or incorrect, please contact us directly and include your order number along with clear photos of the issue.

If your parcel is visibly damaged at the time of delivery, please refuse the delivery and inform the courier that you cannot accept it. After that, contact our customer service team straight away through our contact form. Always check the contents af

My parcel arrived damaged

SHIPPING & DELIVERY

How do I return my order?

My order was returned to O'Neill. What can I do?

Returning the O'Neill Biofield Jacket

RETURNS & REFUNDS

How to place an order on our website?

What payment methods can I use?

What happens once I place my order?

How to apply a discount code?

Can I change or cancel my order?

How do I get a copy of my invoice?

Items excluded from promotions and promo codes?

The price of an item changed after I placed my order

I have not received my confirmation email

Buy now - Pay later with Klarna

ORDERING & PAYMENT

What is the status of my order?

What are our delivery times?

Which countries do you deliver to?

What are the shipping costs?

Can I exchange an item for a different colour or size?

My goods are damaged or faulty. What is your warranty policy?

I have received an item I didn't order

I am missing products from my order - what do I do?

Do you deliver to all locations?

How long is an O’Neill wetsuit covered by its warranty?

Where can I send my damaged wetsuit for repair?

I bought my wetsuit from oneill.com how do I claim for warranty support with my faulty product?

I bought my wetsuit from an independent retailer, can you help me with my warranty claim?

How do I choose the correct wetsuit size?

What is the thickness distribution on a 4/3mm wetsuit?

What thickness of wetsuit should I buy?

What is the difference between Flatlock and GBS construction?

What is a ‘+’ or ‘plus’ wetsuit?

Do wetsuits offer UV protection?

Which wetsuits are suitable for vegans?

Are the Reactor series wetsuits made from limestone or petroleum-based neoprene?

Which Hyperfreak wetsuits include the extra 0.5mm thickness?

What quality tests do you carry out on your wetsuits?

What is the difference between Technobutter 3 and 4?

Is it ok to use wetsuits in swimming pools?

Can I put my wetsuit in the washing machine?

Where are your wetsuit factories?

WETSUIT INFORMATION

Women's Size Chart

Men's Size Chart

Kids Size Chart

Finding the perfect wetsuit fit for you

SIZE INFORMATION

Contact our support team

Where is the O'Neill Headquarters?

Terms & Conditions

Privacy Policy & Cookies

Managing Your O’Neill Account and Newsletter Preferences

Can I get O’Neill stickers?

Can I use my O'Neill gift card online?

O'Neill Biofield Jacket

My parcel arrived damagedUpdated 3 hours ago