What is the status of my order?Updated 3 hours ago

Once your parcel has been shipped from our warehouse in the Netherlands, you will receive a confirmation email that includes the tracking number and a link to view the current delivery status from the courier’s website.

*Please check your spam folder as well, as the shipping confirmation may have ended up there.

Can I change when and where my package will be delivered after I placed my order?

Once your order has been shipped, you will receive a confirmation email with the tracking details. From there, you can usually choose a different delivery location, such as a pickup point, or adjust the delivery day.

If a delivery attempt is made while you are not at home, the tracking page will show you where your parcel was delivered, for example to a neighbour.

Has your parcel been shipped, but not delivered?

You might want to check if the package has been delivered to a neighbour. If this is not the case and the package has not been delivered to you within one week after dispatch, please contact us via our contact form.

Your order is sent back to O'Neill?

Your package will be automatically processed as a return. If you would still like to receive the goods, this can be done by placing a new order in our online shop.

Still waiting for your order?

If you haven't received your package a week after shipping, please check if it was delivered to your neighbors or a pickup location.

If not, please contact our customer service.