Not completely satisfied with your order? No problem! You have 30 days from the date of purchase to return your items. A €2.99 return fee applies to returns from all EU countries (excluding the UK). This fee is automatically deducted from your refund

Not completely satisfied with your order? No problem! You have 30 days from the date of purchase to return your items. A &#x20AC;2.99 return fee applies to returns from all EU countries (excluding the UK). This fee is automatically deducted from your refund.We aim to reduce unnecessary returns and their environmental impact. To help keep return rates as low as possible, we provide clear product descriptions, multiple images, and consistent sizing to help you choose the right product the first time. Return Process:&#xA0;Register your return via the<a href="https://returns.oneill.com/" style="text-decoration:none;">&#xA0;Online Return Portal</a>. You will need your order number and the email address used for the purchase. After registration, you will receive a QR code or barcode to print and attach to your parcel.<ul><li dir="ltr" style="font-size: 16px;">Packaging:&#xA0;Ensure your returns are adequately packaged in the original bag or box.</li><li dir="ltr" style="font-size: 16px;">Condition of Items: Items must be in brand-new condition with original tags attached. Washed, worn, or items with removed tags cannot be refunded.&#xA0;</li><li dir="ltr" style="font-size: 16px;">For hygiene reasons:&#xA0;Swimwear for women and girls must have the hygiene seal intact.</li><li dir="ltr" style="font-size: 16px;">Exchanges: O&#x2019;Neill does not offer direct exchanges To get a different size or item: Return your original purchase for a refund and place a new order.</li></ul>&#xA0;<h2 dir="ltr" id="are-delivery-charge-refunded">Are Delivery Charge Refunded?</h2> Full Order Returns: If you return your entire order, the original delivery charges will be refunded in full.Partial Returns: If you are only returning some items from your order, the original delivery charge will not be refunded. <h2 dir="ltr" id="when-will-i-get-my-refund">When Will I Get My Refund?</h2> Once your return is received at the warehouse, it can take up to 21 working days to process. (30 working days for UK &amp; CH customers)You will receive a confirmation email once your refund has been issued.Keep in mind that it may take an additional few days for the refund to appear in your account. Refunds are always processed via the original payment method. <h2 dir="ltr" id="important-information">Important Information</h2> In case you have paid with Klarna, please pause your invoice via the Klarna app or&#xA0;<a href="https://app.klarna.com/login/" style="text-decoration:none;">https://app.klarna.com/login/</a>. Once we have processed your return, the invoice will be updated automatically.&#xA0;If you decide to use a different postage method to the one provided, you will be responsible for the shipping and any associated cost and risk of the return of the goods to us.Our warehouses do not have the same address as our headquarters.

How do I return my order?

Sometimes a package cannot be delivered and is returned to our warehouse. Once we receive it, the order will be checked and processed like a normal return. Unfortunately, we are unable to resend returned orders from our system. If you still want your

Sometimes a package cannot be delivered and is returned to our warehouse. Once we receive it, the order will be checked and processed like a normal return.Unfortunately, we are unable to resend returned orders from our system. If you still want your items, this can be done by placing a new order on our website.Our system automatically applies a return fee to all processed returns. Our warehouse cannot exclude returns for packages that were returned to the sender. However, we are happy to help you with a refund for this fee through a manual request. You can claim the return fee (&#x20AC;2.99) by contacting us via our&#xA0;<a href="https://uk.oneill.com/pages/contact-us" style="text-decoration:none;">contact form</a>.

My order was returned to O'Neill. What can I do?

How do I send the O’Neill Biofield Jacket back to O’Neill, if I want the jacket to be biodegraded*? O’Neill Europe offers all EU consumers the option to send their O’Neill Biofield Jackets back to ensure the proper disposal and biodegradation of the

<h2 dir="ltr" id="isPasted">Is your jacket ready to meet the end of its life cycle?&#xA0;</h2> How do I send the O&#x2019;Neill Biofield Jacket back to O&#x2019;Neill, if I want the jacket to be biodegraded*?&#xA0; O&#x2019;Neill Europe offers all EU consumers the option to send their O&#x2019;Neill Biofield Jackets back to ensure the proper disposal and biodegradation of the jackets. After using your jacket for a few years, we ask you to contact us via the&#xA0;<a href="https://uk.oneill.com/pages/contact-us" style="text-decoration:none;">contact form</a>&#xA0;on <a href="https://uk.oneill.com"></a><a href="https://uk.oneill.com/">uk</a><a href="https://uk.oneill.com">.oneill.com</a>&#xA0;to request a label to post the jacket. Unfortunately, this service is not available for consumers outside the EU.<h2 dir="ltr" id="what-happens-with-the-product-when-i-return-it"> What happens with the product when I return it?</h2> We will store the returned product in a predefined warehouse until it is then dispatched to a facility where the jackets will be biodegraded* in a responsible controlled environment. We will collect multiple jackets over time before sending them to be biodegraded*. Will I receive my money back, upon sending the jacket back to be biodegraded*? We are thrilled that you are making an effort to support our drive for change in the industry by sending your O&apos;Neill Biofield Jacket back to us for proper end-of-life processing after years of enjoying the jacket. You will not receive a refund on the product when you send it back for end-of-life processing.<h2 dir="ltr" id="what-happens-if-i-return-the-wrong-jacket"> What happens if I return the wrong jacket?</h2> We will investigate the best option to dispose of your returned product.&#xA0;*Would you like to know more about the&#xA0;<a href="https://support.oneill.com/hc/en-us/articles/6100970346908-O-Neill-Biofield-Jacket" style="text-decoration:none;">O&apos;Neill Biofield Jacket?</a>

Returning the O'Neill Biofield Jacket

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O'Neill Help Center

RETURNS & REFUNDS

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SHIPPING & DELIVERY

How long is an O’Neill wetsuit covered by its warranty?

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I bought my wetsuit from oneill.com how do I claim for warranty support with my faulty product?

I bought my wetsuit from an independent retailer, can you help me with my warranty claim?

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What thickness of wetsuit should I buy?

What is the difference between Flatlock and GBS construction?

What is a ‘+’ or ‘plus’ wetsuit?

Do wetsuits offer UV protection?

Which wetsuits are suitable for vegans?

Are the Reactor series wetsuits made from limestone or petroleum-based neoprene?