ORDERING & PAYMENT
How to place an order on our website?
Simply browse our products and add your preferred items in the right size to your basket. When you are ready to check out, review your items and sizes, then enter your details and choose your preferred payment method. Finally, complete your order. As
What payment methods can I use?
We offer the following payment options depending on your country:. For all EU countries, we accept Credit Card (Mastercard, American Express, Visa), Apple Pay, Google Pay, and PayPal. In addition, the following countries offer extra payment methods:
What happens once I place my order?
To keep your orders secure, we perform several verification checks after an order is placed. This ensures that the personal and payment details you provide are accurate and safe. Once your order is successfully processed, a confirmation email will be
How to apply a discount code?
When you proceed to checkout from your shopping cart, you will see a field to enter your discount code. This is located on the right-hand side, below your product list and above the order total. Once entered, the discount will be applied and your fin
Can I change or cancel my order?
Once an order is placed, we are unable to make changes or cancel it because it is processed and packed very quickly. If you need a different item or no longer want the product, you can return it after delivery and place a new order through our online
How do I get a copy of my invoice?
If you need a copy of your invoice, please contact our customer service team using the contact form. We will respond as quickly as possible and provide your invoice.
Items excluded from promotions and promo codes?
Wetsuits and all wetsuit gear, sunglasses, and closed footwear are not eligible for site-wide promotions or promo codes.
The price of an item changed after I placed my order
Our website prices can change regularly due to promotions, trends, and stock levels. If the online price is reduced after you have placed your order, we are not able to refund the difference. Please note that the price shown on the O’Neill website is
I have not received my confirmation email
As soon as your order is placed, you will receive a confirmation email. Please check your spam folder as it may sometimes end up there. You should normally receive the confirmation within two hours of placing your order. If you have not received a co
Buy now - Pay later with Klarna
We are happy to offer Klarna Pay Later as a payment option at checkout. With this method, you don’t need to share your bank account details, and you only pay after your order has shipped. Here are the two Klarna payment options you can choose from:.